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Please reach us at support@mobilemastermechanic.com if you cannot find an answer to your question.
When your vehicle experiences a problem, you need it fixed pronto. You give us your vehicle info and a time that works for you, and we send out a mechanic to your home, apartment, and even your work! The mechanic will diagnose your vehicle to figure out what exactly needs to be repaired, you approve a quote, and walla! Your vehicle is back on the road!
As mobile mechanics we give you the convenience, sometimes the need, for us to come to you whether you're stuck in a parking lot and your car won't start, or at your work while your vehicle is being repaired, we got you covered. Nobody likes playing the waiting game in the shops lobby not knowing if their car is being handled with care or when are they going to finish.
Booking an appointment is super easy! Just select the service you are needing, a time and date, your vehicle's info, a deposit to secure your appointment and you're all done! Occasionally you may have to give us a call for a custom quote which can be done in seconds.
Most vehicles get repaired same day they are seen; however, the limitations fall on auto parts stores and their parts availability.
Yes, you can use the website to change appointment dates and times, or give us a call, however we ask you do it 24 hours in advance to help us on our end if at all possible.
Yes, however there is a $50 cancellation fee if you cancel less than 24 hours of your appointment.
No, you can be at work or at vacation while your vehicle is being serviced. All quotes can be communicated through phone, text, email. Key hand offs can be detailed in your notes.
Yes, our repairs come with a 12 month or 12,000 mile warranty whichever comes first. Due to oil changes being more frequent, they are excluded from our warranty. If you find something wrong with your vehicle, give us a call and we will book you in for a warranty visit.
Yes, this is just for a deposit to secure your place on our schedule, the final amount is not charged until the service is complete.
Our mechanics have been trained and tested to ensure you are receiving the highest quality of work in the industry backed by the National Institute of Automotive Service Excellence
We follow the industry standard labor guide to calculate the labor time for any repair, so the price you get quoted is the price you pay, unlike other shops that will try to get you to pay more. What you see if what you pay, whether it takes the mechanic longer or shorter time.
Yes, give us a call for business pricing and early or late appointment times.
The Terms and Conditions set forth below comprise the agreement ("Agreement") between you and Mobile Master Mechanic LLC., a Texas limited liability company, governing your use of our mobile automotive maintenance and repair service (the "Service") which is available through https://www.mobilemastermechanic.com (the "Site").
Mobile Master Mechanic LLC provides you with mechanics with whom you can schedule a service for your vehicle to be performed at your home, place of work, or other location you select. Any work performed by a mechanic through the Service is referred to as a "Job". All mechanics performing a Job through the Service are employees of Mobile Master Mechanic LLC. You must register with Mobile Master Mechanic LLC to receive our services. When you schedule your first Job you will be asked to create an account. At that time you will be asked to provide your contact information, including your name, email address and phone number, and to select a password. You also will be asked to identify the vehicle that will be serviced when you schedule a specific Job. When you schedule a Job you will be asked to provide a credit card you will use to pay for the Service. You will be able to view a history of all Jobs performed within your online account.
To request an appointment with a mechanic for a Job, book a request on the Site ("Book") or call our company number. You will be asked to specify the following information: (i) the make, model, and year of your vehicle or its license plate number (which would allow us to obtain the details of your vehicle), (ii) the location where you would like the Job performed, and (iii) the date and time you would like the Job performed. You will then be able to book your job. At the time you book a Job you will be required to provide a valid major credit or debit card and billing information.
All of the information you provide to Mobile Master Mechanic LLC is subject to our privacy policy. If you need to cancel a Job you previously scheduled before the work is performed, you may do so on the Site or calling it in. We ask that if you need to cancel you do so at least 24 hours before the Job is scheduled to be performed, failing to do so will result in a $50 cancellation fee.
Payment Terms Mobile Master Mechanic uses a third party payment processor, GoDaddy, to validate credit and debit cards and process payments. Mobile Master Mechanic does not directly receive or store your credit or debit card information. When you schedule a Job you will be asked to authorize a charge to your card upon completion of booking the Job for the amount of the quote you accepted on the phone or the Site for the Job you want performed. Upon completion of the Job, your debit or credit card will be charged for the amount specified, as well any applicable sales tax. Although your credit or debit card provider may give you notice of the authorized charge, your card will not be charged, and no funds will be transferred to Mobile Master Mechanic, until the Job is completed.
Prohibited Actions; Termination Mobile Master Mechanic LLC reserves the right to terminate your account for any failure by you to comply with the foregoing or any other terms of this Agreement. Must of 18 or older to Use the Service. The Service is not available to anyone under 18 years of age, and you represent that you are at least 18 years old when you submit a Job Request.
Job Request Submitted by an Entity If you submit a Job Request for a business entity, you represent that you have the authority to bind that entity to this Agreement. Intellectual Property Subject to the terms and conditions of this Agreement, Mobile Master Mechanic LLC hereby grants to you a limited, non-exclusive, nontransferable right to access and use the Service, subject to the terms of this Agreement. You acknowledge that all of the intellectual property rights in the Service are owned by Mobile Master Mechanic or its licensors. You shall not (i) reproduce, modify, publish, transmit, distribute, publicly perform or display, sell, or create derivative works based on the Service; or (ii) rent, lease, loan, or sell access to the Service. We reserve the right to modify, enhance, or discontinue the Service at any time.
Limited Warranty We provide a Limited Warranty for work performed through the Service. For most maintenance and repair work provided through the Service the length of the Limited Warranty is 12 months or 12,000 miles, whichever occurs first. For oil changes the length of the warranty is 90 days or 3,000 miles whichever occurs first. The terms and conditions of our Limited Warranty are available here. Warranty is void if customer provides their own parts or fluids to perform the repair. Mobile Master Mechanic LLC is not liable for failure of such parts or fluids, or any other damages that may occur. We may change the Limited Warranty from time to time, with any changes effective for Jobs scheduled after such changes are posted to the Site.
Disclaimers EXCEPT AS PROVIDED IN THE LIMITED WARRANTY, THE SERVICE AND PARTS ARE MADE AVAILABLE ON AN "AS IS” AND "WITH ALL FAULTS” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED OR STATUTORY. MOBILE MASTER MECHANIC LLC SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Limitations of Liability YOU ACKNOWLEDGE THAT ALL REPAIR AND MAINTENANCE WORK IS PROVIDED BY INDEPENDENT MECHANICS, NOT BY MOBILE MASTER MECHANIC LLC. ACCORDINGLY, EXCEPT AS PROVIDED IN THE LIMITED WARRANTY, MOBILE MASTER MECHANIC LLC HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES OR PARTS PROVIDED TO YOU BY SUCH MECHANICS. UNDER NO CIRCUMSTANCES WILL MOBILE MASTER MECHANIC LLC LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND ANY JOB EXCEED THE AMOUNT INVOICED FOR SUCH JOB. IN ADDITION, IN NO EVENT WILL MOBILE MASTER MECHANIC LLC BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN AN ACTION FOR CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WHETHER OR NOT MOBILE MASTER MECHANICH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. The foregoing limitations shall apply to the maximum extent permitted by law and shall survive indefinitely.
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